Privacy Policy

Privacy Policy – Tina Upholstery

Effective Date: 1 June 2025

At Tina Upholstery ("we", "us", or "our"), your privacy matters to us. As a proudly Australian, family-owned upholstery business, we’re committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our business, visit our website, or use our services.

1. What We Collect

We may collect personal information from you when you:

  • Request a quote

  • Place an order

  • Arrange for pick-up or delivery

  • Contact us for customer support

  • Subscribe to promotional updates

The information we collect may include:

  • Full name

  • Email address

  • Phone number

  • Delivery or billing address

  • Any details relevant to your enquiry or project

2. How We Use Your Information

We use your personal information to:

  • Process orders and manage transactions

  • Provide support and respond to enquiries

  • Coordinate pick-up and delivery services

  • Send promotional content (only if you’ve opted in)

  • Improve our services and user experience

3. When We Share Your Information

We respect your privacy and never sell your personal data.

We may share your information with:

  • Trusted freight providers or subcontractors involved in logistics

  • Internal staff or technicians for job coordination

  • Shopify’s secure payment processing platform (if applicable)

Your payment details are not shared with anyone outside Shopify or its verified apps.

4. Data Storage & Security

Your data is securely stored via:

  • Shopify's encrypted platform

  • Our internal email systems and job scheduling software

We take all reasonable steps to protect your data from unauthorised access, misuse, or disclosure.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct or update your details

  • Request that we delete your personal information (where legally allowed)

To do so, contact us at:
📧 tinaupholstery@bigpond.com
📞 03 9876 1177

6. Cookies & Analytics

We use Shopify cookies and tracking tools to:

  • Analyse how visitors use our website

  • Improve user experience and functionality

  • Run remarketing or targeted campaigns (when applicable)

You can manage or disable cookies through your browser settings at any time.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business operations, or technology.

We’ll notify you by email at least 7 days before the changes take effect. Continued use of our services after that means you agree to the updated terms.

8. Contact Us

For questions, feedback or privacy-related concerns, get in touch:

Tina Upholstery
📍 12/62 Ramset Drive, Chirnside Park, VIC 3116
📧 tinaupholstery@bigpond.com
📞 03 9876 1177